Dear Valued Customer & Resellers,
*** problem has been solved at 5 pm yesterday (12 March).
With regards to the matter above, (12 March 2018, 10am) our office is facing a problem affecting our phone lines (incoming calls and fax lines) . We are currently in midst of solving this problem, as an alternative you may contact us on +6016 262 0853.
We regret any interruption to your business and very appreciative of your support.
For further support, please contact our support help desk at firstname.lastname@example.org or +6016 262 0853.