Dear Valued Customer,
Good day to you,
With regards to the problem that was affecting all our incoming phone and fax lines, the problem has been solved at 5 pm yesterday (12 March).
The cause of the problem is still been investigated by TMnet, rest assured our phone and fax lines are fully operational.
We regret any interruption to your business and very appreciative of your support.
For further support, please contact our support help desk at +603 8075 2050 or firstname.lastname@example.org