Dear valued customers,
With regards to the problem affecting our email and web hosting services, the problem has been solved at 2:35pm just now.
The problem was due to the failure of our primary DNS server.
The server’s operation has been restored.
We are currently investigating on the failure for the secondary DNS server to kick in during the incident.
We will ensure that the secondary DNS performs its duty in the future.
We regret any interruption to your business and very appreciative of your support.
For further support, please contact our support help desk at 03 8075 2050 or firstname.lastname@example.org